THE IMPACT OF THE DIGITALIZATION OF ADMINISTRATIVE SERVICES ON THE INSTITUTIONAL CAPACITY OF GOVERNMENT AGENCIES

Abstract

This article examines the impact of the digitization of administrative services on the institutional capacity of public authorities in Ukraine. Regulatory acts are analyzed to characterize the impact of digitalization on the functioning of the administrative apparatus and to outline practical aspects of improving the efficiency of public administration bodies. An analysis of the fundamental principles of digitalizing the provision of administrative services is conducted. It is determined that, in practical terms, digitalization occurs through several interrelated areas: 1) digitization of administrative procedures, where traditional services are converted into electronic format; 2) creation and integration of state registries; 3) implementation of electronic identification and authentication; 4) the development of the “Diya” digital platform, which provides centralized access to services and establishes a new model of the “state as a service.” It is summarized that the digitalization of administrative services in Ukraine is presented as a systematic and comprehensive process of coordinated institutional transformation, within which there is not a replacement of institutions, but rather the modernization of procedures for providing administrative services by institutions capable of effectively, lawfully, consistently, quickly, and transparently performing the public functions of government bodies and achieving defined goals.
Among the positive aspects of digitizing administrative services are: improved operational efficiency of government agencies; shorter processing times for applications; reduced workload on staff; minimization of overlapping functions; and changes in the nature of management processes. The institutional capacity and success of institutions depend on a combination of technical operational capability and the ability to quickly and comprehensively address new risks and overcome threats on the path to the legitimacy, effectiveness, and autonomy of public bodies.